Privacy Policy | AutoTalk Solutions

Privacy Policy

Privacy Policy

Last Updated: December 18, 2025

AutoTalk Solutions Inc. ("AutoTalk," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our SMS text messaging programs.

🔒 CRITICAL SMS/TEXT MESSAGING PRIVACY PROTECTION:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out forms on our website
  • Request information about our services
  • Opt-in to receive SMS text messages
  • Schedule consultations or appointments
  • Contact our customer service team
  • Engage with our business services

The types of personal information we may collect include:

  • Name (first and last)
  • Email address
  • Phone number (including mobile phone number)
  • Dealership name and business information
  • Job title or role
  • Business address
  • Website URL
  • Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages viewed and time spent on pages
  • Device identifiers
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery and Communication

  • To provide, maintain, and improve our services
  • To process your requests and respond to inquiries
  • To send transactional SMS messages (appointment reminders, order confirmations, account notifications)
  • To send marketing SMS messages if you have opted in
  • To schedule and manage consultations
  • To provide customer support

Business Operations

  • To analyze usage trends and improve our website and services
  • To personalize your experience
  • To conduct research and analytics
  • To protect against fraud and unauthorized activity
  • To comply with legal obligations

Marketing and Communications

  • To send promotional materials and special offers (only with your consent)
  • To inform you about new products, services, and features
  • To send newsletters and educational content

3. SMS Text Messaging Privacy

Special Protection for Mobile Phone Information:

Your mobile phone number and text messaging consent information receive the highest level of privacy protection under this policy.

What We Collect for SMS Services

  • Mobile phone number
  • Consent preferences (transactional vs. marketing messages)
  • Message delivery status
  • Opt-in and opt-out timestamps

How We Use SMS Information

We use your mobile phone number and SMS consent data solely to:

  • Deliver the specific types of messages you consented to receive
  • Process opt-out requests
  • Provide customer support related to our messaging service
  • Comply with legal requirements and carrier regulations
YOUR SMS DATA IS NEVER SOLD OR SHARED FOR MARKETING:

We do not and will never:

  • Sell your mobile phone number to third parties
  • Share your SMS opt-in data with affiliates for their marketing purposes
  • Use your mobile information for purposes other than delivering the SMS service you requested
  • Share text messaging originator opt-in data and consent with any third parties, except for aggregators and providers of the Text Message services necessary to deliver messages to you

4. How We Share Your Information

Service Providers and Subcontractors

We may share your information with trusted service providers who assist us in operating our business, including:

  • SMS/text messaging platform providers (solely to deliver messages you've consented to receive)
  • Customer relationship management (CRM) systems
  • Email service providers
  • Web hosting and analytics providers
  • Customer support platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

IMPORTANT EXCLUSION FOR ALL INFORMATION SHARING:

All the above categories of information sharing exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Your Privacy Rights and Choices

SMS Opt-Out Rights

You have the right to opt out of SMS text messages at any time by:

Access and Correction

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal obligations)
  • Obtain a copy of your information in a portable format

Marketing Communications

You may opt out of receiving marketing emails by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us directly at [email protected]

Note: Even if you opt out of marketing communications, we may still send you transactional or administrative messages related to our services.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure server infrastructure
  • Regular security assessments
  • Access controls and authentication procedures
  • Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific retention periods:

  • SMS opt-in data: Retained as long as you remain subscribed, plus any legally required retention period after opt-out
  • Customer account information: Retained for the duration of your business relationship with us, plus applicable legal requirements
  • Marketing data: Retained until you opt out or as required for business operations
  • Website analytics: Typically retained for 26 months

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. We use cookies and similar tracking technologies to:

  • Remember your preferences
  • Understand how you use our website
  • Improve website functionality
  • Analyze traffic and user behavior

Types of Cookies We Use

  • Essential Cookies: Necessary for the website to function properly
  • Analytics Cookies: Help us understand website usage and performance
  • Functionality Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent)

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically:

  • View what cookies are stored
  • Delete cookies
  • Block all or some cookies
  • Set preferences for specific websites

Note that blocking or deleting cookies may affect your ability to use certain features of our website.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, and disclose
  • Right to request deletion of your personal information
  • Right to opt out of the sale of personal information (Note: We do not sell personal information)
  • Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

12. International Users

Our services are primarily intended for users in the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and service providers are located.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new "Last Updated" date
  • Sending you an email notification (if we have your email address)
  • Sending you an SMS notification (for changes affecting SMS services)

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

AutoTalk Solutions Inc.
Privacy Officer
West Haverstraw, New York

Email: [email protected]
Phone: (845) 814-1203
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

Response Time: We will respond to your privacy inquiries within 30 days of receipt.

Your Rights Are Protected:

We are committed to respecting your privacy rights and handling your personal information responsibly. If you have any concerns about how we handle your data, please don't hesitate to reach out to us.

By using AutoTalk Solutions' services, you acknowledge that you have read and understood this Privacy Policy.